Contacting support
How to reach Snay Strike support: the email address, the subject line and the details that help us sort out your question.
Author: Snay Strike
You can reach Snay Strike support by email:
support@snaystrike.com — questions about the game, your account, the store and the website.
Subject line
Say in the subject line what your question is about — for example, one of the support topics:
- Payments
- Account
- Technical issue
- Bug report
- Player or cheater report
- Other
What to include
The more precisely you describe the question, the easier it is to sort out. Add whatever applies:
- what happened and what you were doing just before;
- your Player ID, if the question is about a game account;
- the order number, if the question is about a store order;
- your device model and Android or iOS version, if the game is not working properly;
- a screenshot or video — if it helps show the problem.
Do not send passwords, sign-in codes or bank card details: they are not needed to answer your question.
Our reply
We will reply to the address you wrote from. How long it takes depends on the number of requests and on how complex the question is.
You may find the answer here
When does Snay Strike come out
Why purchases aren’t available yet
Snay Strike documents — the Terms of Use, the Game Rules and the Code of Conduct.