How to report a bug
Found a bug in Snay Strike or on the website? How to email support, which subject line to use and what to include so the bug can be reproduced.
Author: Snay Strike
Report bugs in the game and on the website by email: the game has no separate form or button for this.
support@snaystrike.com — subject line: “Bug report”.
What to write
A good bug report lets us reproduce the bug. Describe:
- what happened and what you expected instead;
- the steps that lead to the bug, in order;
- how often it happens: every time or only sometimes;
- when it happened — the date and approximate time;
- the mode and the map, if the bug happened in a match.
Technical details
- your phone or tablet model;
- your Android or iOS version;
- your Player ID, if the bug is related to your account;
- for website bugs — the page address and your browser.
Attach a screenshot or a short video — it makes the bug easier to understand. Do not send passwords, sign-in codes or bank card details.
Bugs that give an advantage
If a bug gives an advantage in a fight, multiplies currency or items or lets you get around the rules, do not use it — report it. Deliberately exploiting such bugs breaks the Game Rules.
What happens next
Bug reports help us fix the game and the website. We may not reply to every report individually; if we need more details, we will write to the address the report came from.
Contacting support — if your question is not about a bug.